FAQ

  • Why is my profile labeled as unavailable?

    Sudy is a serious sugar daddy dating site for sugar daddy and sugar baby.

    Users whose profile contains the following contents will be tagged as an unavailable profile:

    • 1.Your avatar picture isn't the photo of yourself or a non-portrait picture.
    • 2.There're children and minors in your pictures; Or they contain erotic or violent theme, racial discrimination, personal abuse, etc - any inappropriate themes that are against the rules of Sudy.
    • 3.Leave your account information of any third party platform or product or add personal contact information like a phone number, email address, etc in About Me.
  • How long does the verification process take?

    It typically takes 12 hours to get the verification result. And since there're a large number of verification requests every day, sometimes it may take 24 hours to get to you.

  • Why should I get verified?

    Verification brings you lots of benefits.

    • 1.Verified members would surely attract greater attention and more trust on Sudy.
    • 2.Unlimited moments feed which puts you under the spotlight.
    • 3.Get free coins by sharing your verification on Facebook, Twitter, or Instagram.
  • How can I find a sugar daddy / sugar baby?

    You can find useful tips, skills and information for sugar baby / sugar daddy and the whole sugar dating world on our blog:https://www.sudyapp.com/blog/ We will post new blogs weekly so check back often for the most current news and stories!

  • How does the Sudy App work?

    1.Tapit: Swipe right to 'like' the person or swipe left to 'pass' if they don't attract to you. If you like someone and they like you as well, you two will be matched. Then it's up to you to continue to Tapit or to send the one you are just matched a message to say hi.

    2.Nearby: If you are a sugar baby you'll find there are many sugar daddies near you, and vice versa. It helps you find those successful or attractive singles around you in seconds.

    3.Rankings: Find popular members straight away by viewing our Glamour list, Wealth list and Star weekly. It keeps being updated automatically according to the number of coins you spend or earn.

    4.Moments: A picture sharing platform allows you to post bulk pictures of wonderful moments in life to show your charm, thoughts.

  • What are Sugars & Coins in Sudy APP for?

    The Sugar/ Coin system enables you to highlight your charm and wealth, thus get more chances to catch others' attention.

    Sugar is a present to express your like for someone. All the sugars you received will be displayed in your profile as Glamour. The more sugars you receive, the higher you will rank in the Glamour list.

    Coins are used for buying sugars. The coins you spent will also be displayed in your profile as Wealth. The more coins you spend, the higher you will rank in the Wealth list. Plus, sugar daddy users can use coins to start a message with sugar babies for once if they haven't purchased Sudy Premium yet.

    Purchase coins or earn free coins by tapping Me> Get Coins.

  • How do I send a report to Sudy by App?

    You can simply tap More in the lower right corner of the moment you want to report, then fill out the report form.

    If you want to report someone, you can tap More at the upper right corner of their profile page.

    If you want to report scammers kindly note that you should provide us with evidence such as screenshots of your conversations, so that we can start immediately to look into them and block the scammers.

    You can also send us feedback directly and tell us more details. We'll always be right here for you.

  • Why am I unable to send out messages?

    First, check your network and make sure you have the correct plan to send the message. Please note that the sugar daddy user needs to be a Sudy Premium member before he can send messages (unless he's using coins to start a conversation); Sugar baby users need to get the verification or become a Sudy Premium before sending a message.

    If it still doesn't work, feel free to send us feedback or contact us at: support@sudyapp.com, we'd be there for you to fix it.

  • What am I supposed to do when I find a scammer?

    If someone asks for your bank info (bank name, account name, swift codes, account password, etc), do not reveal it to them for any reason. They might say that they need to contact their bank / credit card manager to send you the allowance that's why they need your bank info. It seems sincere but he's a scammer, remember that.

    Kindly screenshot the conversation and their profile page then report them before you block them. If they totally change their profile info and you don't report him before you block them, it will take us some time to check and find them out.

    Send these details to feedback directly will works as well.

  • Why are my messages all gone?

    If you delete the app and reinstall it, all your chat history will be emptied. So please note that when you update the app just update it without deleting.

    How do I deactivate my account?

    • Tap Me>Settings>My account>Deactivate account.

    If I deactivate my account, will there be any change of my verification state or Sudy Premium?

    • If you've deactivated your account before and log in again, your verification would still be displayed in your profile, and the premium membership will remain until it is expired.

    If there's any problem about your verification or premium membership kindly send us feedback and we'll help you find the best solution.

  • What should I do if I find a bug?

    Check your network first, and if there's any server error or other warning showing up, then simply screenshot the bug page and send feedback, if you can't even message us, email us at: support@sudyapp.com. We'll fix it asap.

  • How does the Sudy Premium subscription work?

    Sudy Premium subscriptions for sugar daddies:

    • 1 month Sudy Premium for the price of $69.99.
    • 3 months Sudy Premium for the price of $169.99.
    • 6 months Sudy Premium for the price of $249.99.

    Sudy Premium subscriptions for sugar babies:

    • 1 month Sudy Premium for the price of $14.99.
    • 3 months Sudy Premium for the price of $34.99.
    • 6 months Sudy Premium for the price of $49.99.

    Please note the following points about Sudy Premium subscriptions:

    • - Payment will be charged to iTunes Account at confirmation of purchase.
    • - Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.
    • - Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal.
    • - Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase.

    Privacy Policy: https://www.sudyapp.com/about/privacy.html

    Terms of use: https://www.sudyapp.com/about/termofuse.html

  • Payment problem?

    If you have registered more than one Sudy accounts, please check your other accounts to see if you have ever made the payment for those accounts.

    If you purchased the premium membership but still don't have access to all the features, kindly wait for a while then re-log in. You can also try restarting the app.

    Since network issues or payment delay may occur, there may be an option like 'failed payment' in your profile page. If you run into this situation, please tap the 'retry', and patiently wait a while. However, you must ensure that you have already been charged, in which case there will be successful transaction records on your bank or credit card instead of a pending transaction.

    If you do not want to pay through Apple iTunes or Google Play, simply send a feedback.

    If none of the above approaches could help solve your problem, feel free to send us feedback.

  • How do I unsubscribe?

    App Store:

    • 1.On the Home screen, tap Settings.
    • 2.Tap iTunes & App Store.
    • 3.Tap your Apple ID?at the top of the screen.
    • 4.Tap View Apple ID. You might need to sign in.
    • 5.Under Subscriptions, tap Manage.
    • 6.Tap the subscription that you want to manage.
    • 7.Use the options to manage your subscription. You can choose a different subscription period, or turn off Automatic Renewal.
    • 8.Read more:https://support.apple.com/en-am/HT202039.

    Google Play:

DOWNLOAD APP FOR FREE